TERMS & CONDITIONS
Any orders not submitted through this website must be accompanied by hardcopy / proof(s) and a complete purchase order listing all information that is relevant to your job. Customer information: 1. Company Name, 2. Contact Name, 3. Company Address, 4. Contact & Fax Phone Numbers 5. E-mail Address, 6. Web Site. Job information: 1. Job Name(s) (Please reference an original job specific name when creating your job and file names), 2. Platform used (Mac/PC) 3. Application used to create your digital files 4. Product(s) being ordered, 5. Quantity 6. Size, 7. Paper Stock, 8. Spot Colors, Die Cutting, Folding, Drilling, Bindery , Perforation or any other job related specifications. Be sure and identify any enclosures such as discs, proofs, check/money orders. Please double check all files before they are submitted. Screen Printing by Marquina will print files as they are received. Please do not send us the only copy of your digital files or proofs. Screen Printing by Marquina will not be responsible for any misplaced media.
Orders will be processed immediately without verbal confirmation. Please document in the special instructions if you require a call from us. We will only contact you if there is a problem with your files or if we have additional questions.
NOTE Rush Orders are exempt from our cancellation policy. Projects of a rush nature move directly into production and therefore cannot be cancelled without incurring the full cost of running the job.
PAYMENT
Full payment must be received before products will be shipped. Payment can be made with company checks, money orders, Visa, MasterCard, American Express(paypal only) or cashier’s checks. Out of State Checks require 3-5 Business Days to Process * There is a $30.00 charge for returned checks.
ACCOUNTS RECEIVABLE
Customers receiving net terms will be subject to additional charges on outstanding balances.
REORDERS
Due to variances in the printing process, we must receive a sample of the previous print run from you. If we do not receive a mailed sample referencing your Order ID #, we will move forward without it and there may be color shifts.
TURNAROUND TIMES
Due to the possibility of file problems and technical malfunctions, time sensitive jobs should be planned in advance.Turnaround times reflect an average completion time of normal orders.These times are not guaranteed.Turnaround times are quoted in working business days.Weekends,Holidays and Transit times are not included. Shipping ETA.
OTHER TERMS & CONDITIONS
- Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of the product.
- In the event of a reprint, all of the original order must be returned.
- Screen Printing by Marquina liability shall be limited to the stated sales price of any defective goods. We will not be liable for any consequential damages such as profit loss etc.
- Screen Printing by Marquina reserves the right to use any items designed and/or produced in future promotional pieces such as catalogs, fliers, websites or any other promotional material. If you do not wish to be included please send a written request along with your purchase order.
- For legal purposes, the venue for any dispute shall be Los Angeles County, California U.S.A.
- Prices, terms and conditions are subject to change without notice. Please read all information on our website before submitting your order.
- Quantities on all orders are subject to a variation of +/- 10%.
- Cancellation of an order after acknowledgement will result in charges for any set up or prepress costs incurred before cancellation.
- Written quotes will be honored for 30 days if submitted with your purchase order.
- Please check website frequently for updated information.
SHIPPING
Prices do not include shipping (unless otherwise specified). Any shipping instructions or changes may result in extended turnaround times. Screen Printing by Marquina is not responsible for any loss, damage or shipping delays caused by a delivery carrier (ie: UPS, Airborne Express, Fed Ex or Delta). Any third party shipping account that is not paid directly or any shipping account number provided that is invalid will result in a charge to the credit card on file for the full amount of the shipping cost and the customer will not be notified prior to this transaction. Screen Printing by Marquina, Inc. reserves the right to refuse the use of any third party shipping account at any time for any reason including, but not limited to a high dollar shipping amount.